Statements of Service ​Provision

7 Transport

The Council’s transport work includes transport planning, managing the city’s assets and network of roads, cycleways and walkways, managing parking in the city and promoting safety.

Our work is essential for connections between people, their ability to interact with each other and their enjoyment of the city and what it has to offer. It is necessary for the economy, the ability of businesses to reach their markets and to promote collaboration and innovation.

Our transport objectives

Increased active mode share

Road safety

Reliable transport routes

Reduced emissions

Our transport activities contribute to us being:

People–centred: They provide people with accessible and safe transport choices, from their homes to shops, for work, recreation and pleasure, including walkways and bikeways.

Connected: They allow people to connect with people and places in the central city for businesses, work or leisure.

An eco-city: They reflect a commitment to sustainable, safe and efficient transport choices, including walking and biking.

A dynamic central city: They provide for easy and affordable movement to and around the central city, especially by walking. They link people with places, events and activities and with commerce, business and trade.

Case study


Johnsonville is Wellington City’s busiest retail area outside the central city and its settlement and shaping have in the past depended on transport connections linking the town to the wider region. As part of the Council’s Johnsonville Town Centre Plan and the Wellington Urban Growth Plan, the roading network in Johnsonville is being improved to make sure there is efficient and choice of transport movement in and around the town centre.

The benefits and outcomes from undertaking improvements to the Johnsonville’s roading network will include less traffic congestion in the town centre and reduced peak-hour queues on the State Highway 1 off-ramp, safe and easy walking and cycling routes, more reliable bus journey times and boosting the local economy through encouraging commercial and residential growth. The work involved includes providing a two-lane off-ramp from State Highway 1, new traffic lights and pedestrian crossings, replacing the Broderick Road/Moorefield Road bridge with a new bridge that will be longer and wider to allow for cycle lanes and future train options, a path for cyclists and pedestrians to by-pass the two northern roundabouts and better bus flow around the Johnsonville triangle (Johnsonville, Moorefield, Broderick roads).

Many people from neighbouring suburbs, including Churton Park, Tawa, Newlands, Khandallah, Ngaio and Crofton Downs, use Johnsonville as their main place to shop, do business and use recreation facilities.



We manage the transport network so it is sustainable, safe and efficient.


What we do

Wellingtonians are the highest users of public transport in New Zealand and between 200,000 and 300,000 people use some form of the city’s transport network daily. Among other things, our transport network offers Wellingtonians bridges, tunnels, bus shelters and approximately 18,000 street lights.

An effective public transport network helps reduce congestion and the city’s carbon emissions.

A high proportion of residents walk and cycle to work, thereby reducing private vehicle usage.

Our activities include:

  • transport planning – we plan for an efficient transport system that allows people and goods to move freely within and through the city
  • vehicle network – we provide 684km of road, 54 road bridges (road and pedestrian), 5 tunnels and 2,397 walls
  • passenger transport network - we provide 450 bus shelters, 1,323 bus stops and bus lanes on key bus routes
  • pedestrian and cycle network - we provide 24.3km of cycle ways and 858km of pedestrian paths, 132km of handrails, guardrails and sight rails
  • road safety - 21,499 signs and 111 traffic signals.

What we achieved

We implemented a Cycling Framework. Over the next 10 years we will establish a strategic cycling network and improve local cycling routes. These works will join schools, tertiary campuses and businesses and connect the city’s cycle network with the growing regional and national networks. We will seek to take advantage of the central government’s Urban Cycleway Fund, by working collaboratively with the NZTA to deliver the Central, Eastern and Northern packages in the first 3 years of the LTP 2015/25. This framework will encourage greater transport network efficiency, effectiveness, resilience and will contribute to Wellington becoming a more sustainable, liveable and attractive city, with improved safety for people on bikes.

We worked with Greater Wellington Regional Council and New Zealand Transport Agency on Wellington Public Transport Spine. In the last year, we completed an assessment of physical corridor constraints and opportunities for improved bus operations along the ‘core’ Bus Rapid Transport (BRT) spine between the Railway Station and Wellington Hospital, whilst also looking at the needs of cyclists in this area. In August 2014, Council started a joint project with the NZTA to ‘unlock’ the Johnsonville Triangle and improve traffic movement in and through the area. Improvements include the widening of a bridge motorway off ramp, new traffic signals, new cycle lanes and improved pedestrian crossings. These works are expected to be complete by the end of September. We have also provided NZTA with significant technical advice on the Memorial Park and the upgrade works on Karo Drive, including detailed intersection design and optimisation of traffic signals.

We continue to work with the agency on their planning for the Roads of National Significance projects, including the Basin Reserve to Cobham Drive and Terrace Tunnel duplication.

We strengthened our tunnels, bridges and roads. The Hataitai Bus Tunnel seismic upgrade work was completed to bring the tunnel up to Building Code requirements. We completed storm damage repairs on the sea walls at Karaka Bay, Shelly Bay and Owhiro Bay and we strengthened the retaining wall situated near Marsden School in Karori. We also continued with repair work on and the fifth and final stage of the Aotea Quay Bridge.

We improved our street lighting. We have installed new LED street lights in Cuba Mall. These lights have raised the level of lighting to be consistent with Courtenay Place and the Victoria Street upgrade works and have reduced power consumption in Cuba Mall by almost 80%. LED lights have also been installed on Grenada Road, as this previously unlit stretch of road is becoming busier, due to increased developments in the area and the location of a crèche.

How we performed

We have not reached all our targets for ease of movement around the city or peak travel times, although mode of transport levels have remained steady and more people are cycling into the CBD. Our transport infrastructure is of a high quality and resident satisfaction with our services is growing. While our quarry target was not achieved, any non-compliance events were not considered major and we are working on resolving these issues.

We measure the efficient movement of people and goods

Residents’ (%) agreement that the transport system allows easy movement around the city – vehicle users and pedestrians

This year, 29% of residents found it difficult to drive around the city, while 21% had a neutral stance on this issue.

Peak travel times between CBD and suburbs

  2010/11 2011/12 2012/13 2013/14 2014/15
Miramar 9.0-19.0 8.0-20.0 10.0-15.0 11.0-13.3 10.9-16.9
Karori 8.0-20.0 8.5-27.0 9.0-24.0 10.8-13.4 9.4-16.5
Island Bay 8.0-16.0 7.0-14.0 8.0-21.0 10.4-15 11.2-15.3
Johnsonville 7.0-24.0 7.0-28.0 7.0-26.0 7.8-19.0 8.5-11.5

Target is to maintain or improve on these times.

This table represents peak travel times using a vehicle as the mode of transport. The two figures included are the lower and upper times for the journey. This data is sourced from our travel time surveys, which are conducted over several days annually.

Source: City Networks

We measure the movement towards more sustainable transport options

Mode of transport into the central city (weekdays)

Cyclists and pedestrians entering the CBD weekdays

Result: 10,515 cyclists (Target: increase from 2013/14. 2013/14: 8,111); 54,319 pedestrians (Target: increase from 2013/14. 2013/14: 58,750).14


This year we saw a significant increase in the number of cyclists entering the CBD. Results in this measure continue to improve year-on-year, and this positive trend reflects our on-going efforts to improve performance within this area.

Source: City Networks

Primary school children (%) who walk to and from school daily

This year we have not met our target for primary school children walking to school daily but 27% of children walk on a weekly basis, and only 23% of children never walk to school.

Cable car passenger numbers

Result: 974,838 passengers (Target: 1,005,847. 2013/14: 953,101; 2012/13: 1,060,458; 2011/12: 1,067,634).

Source: Wellington Cable Car Ltd

We measure the standard of transport infrastructure and service

Residents’ (%) condition rating of the network – roads and footpaths (good and very good)

This year only 10% of residents considered the condition of roads to be poor, while 24% had a neutral stance on this issue.

Requests for service

Result: we responded to 96% of a total 885 urgent requests for service within two hours (Target: 100%. 2013/14: 84%; 2012/13: 97%; 2011/12: 97%; 2010/11: 100%) and 97% of non-urgent request for service within 15 days (Target: 100%. 2013/14: 89%; 2012/13: 96%; 2011/12: 97%; 2010/11: 100%).

Source: City Networks

Roads (%) which meet smooth roads standards (smooth roads – measured by Smooth Travel Exposure based on NAASRA counts)

Footpath condition rating - % compliant with WCC standards

Result: 98% (Target: 97%. 2013/14: 97%; 2012/13: 92%; 2011/12: 97%; 2010/11: 97%).

We use and measure against footpath condition rating Standard 17.

Source: City Networks

Street lighting (%) for major roads (arterial, principal and collector roads) meets national standards

Result: 97% of lights comply (Target: 100%. 2013/14: 93%; 2012/13: 93%; 2011/12: 94%; 2010/11: 93%).

Source: City Networks

Residents’ (%) satisfaction with street lighting in the central city and suburban areas

This year, 26% of residents were dissatisfied with the quality of street lighting in their suburban area, while 18% were neither satisfied nor dissatisfied.

User satisfaction (%) with the safety and maintenance of cycle ways

This year we did not meet our targets against this measure but our performance, particularly for user satisfaction with safety, has lifted. Improving the safety and maintenance of cycleways is a focus of the Council’s work, as reflected by the ongoing development of our cycling framework, and we are working towards achieving our targets in future years.

Residents (%) who agree that WCC transport network services provided good value for money

Result: 70% of residents agree that Council transport network provides good value for money (Target: 75%. 2013/14: 64%; 2012/13: 65%)

Source: WCC Residents Monitoring Survey 2015

Sea wall and retaining wall condition rating

Result: 91% of walls are rated ‘3’ or better – ‘1’ being very good and ‘5’ very bad (Target: 90%. 2013/14: 91%; 2012/13: 91%; 2011/12: 95%).

Source: WCC Infrastructure


Result: Not achieved (Target: to meet legislative compliance. 2013/14: Achieved).

There have been two non-compliance events this year. The first incident was an environmental breach of consent relating to the quality of water discharged. This breach resulted in a warning only, with no formal action undertaken by GWRC. The second incident occurred when heavy rainfall resulted in significant surface run-off and floodwater entering the stream. GWRC was notified but took no action, as the event was deemed to beyond the quarry operator's control.

Source: City Networks

We measure progress towards increasing transport safety

Road casualties (per 10,000 of the population)

  2010/11 2011/12 2012/13 2013/14 2014/15
Vehicles 47.2 29.2 26.3 12.9 25
Pedestrians 3.7 3.7 3.3 3.1 3
Cyclists 3.3 2.3 3.3 3.2 3

Targets (maximum per 10,000 population): Vehicle 15.2; Pedestrians 4; Cyclists 3.3.

This year we saw a rise in the number of road casualties caused by vehicles. Road causalities are generally measured over a minimum 5 year period to take out the statistical variation. This year’s variance goes against recent trends, and is likely to be a statistical blip.

Source: NZ Transport Agency

What it cost

7.1.1 Transport Planning
Expenditure 1,309 1,108 (201) 1,038
Revenue (132) (56) 76 (135)
Net Expenditure 1,177 1,052 (125) 903
7.1.2 Vehicle Network1
Expenditure 21,579 23,136 1,557 21,362
Revenue (3,594) (1,284) 2,310 (4,459)
Net Expenditure 17,985 21,852 3,867 16,903
7.1.3 Cycle Network
Expenditure 705 692 (13) 441
Revenue (8) (27) (19) (10)
Net Expenditure 697 665 (32) 431
7.1.4 Passenger Transport Network2
Expenditure 1,260 1,612 352 1,552
Revenue (1,057) (1,025) 32 (997)
Net Expenditure 203 587 384 555
7.1.5 Pedestrian Network3
Expenditure 6,027 6,579 552 6,008
Revenue (57) (39) 18 (112)
Net Expenditure 5,970 6,540 570 5,896
7.1.6 Network-wide Control and Management
Expenditure 6,356 6,285 (71) 6,125
Revenue (2,057) (2,101) (44) (1,759)
Net Expenditure 4,299 4,184 (115) 4,366
7.1.7 Road Safety4
Expenditure 6,303 5,971 (332) 5,811
Revenue (1,747) (1,737) 10 (1,525)
Net Expenditure 4,556 4,234 (322) 4,286
    1. Under budget due to vested assets revenue and savings on depreciation, following the revaluation of infrastructure assets.
    2. Under budget due to to higher bus shelter contract revenue and to savings on depreciation,following the revaluation of infrastructure assets.
    3. Under budget due to savings on insurance costs and deprecation, following the revaluation of infrastructure assets.
    4. Over budget due to depreciation costs, following the revaluation of infrastructure assets.

7.1.2 Vehicle Network5
Expenditure 29,895 24,584 (5,311) 19,278
Unspent portion of budget to be carried forward n/a 1,281 - n/a
7.1.3 Cycle Network6
Expenditure 2,428 3,852 1,424 1,886
Unspent portion of budget to be carried forward n/a 500 - n/a
7.1.4 Passenger Transport Network7
Expenditure 123 161 38 171
Unspent portion of budget to be carried forward n/a - - n/a
7.1.5 Pedestrian Network
Expenditure 3,746 3,851 105 3,775
Unspent portion of budget to be carried forward n/a - - n/a
7.1.6 Network-wide Control and Management8
Expenditure 2,397 2,055 (342) 1,891
Unspent portion of budget to be carried forward n/a - - n/a
7.1.7 Road Safety9
Expenditure 2,803 2,833 30 1,873
Unspent portion of budget to be carried forward n/a 99 - n/a
    1. Budget includes $1.30 million carried forward from the 2013/14 year predominantly for the seismic strengthening of the Hataitai Bus Tunnel. Over budget due to the Johnsonville road improvements programme being ahead of schedule. Unbudgeted NZTA revenue offsets the majority of the variance, and additional expenditure was approved by the Council on 30th September 2014 (2014/15 Capital Expenditure review) and by GFP on 26 May 2015 (2014/15 Third Quarter Report and Capital Expenditure update).
    2. Under budget due to delays in commencement of construction on the Island Bay cycleway and Karori road wall projects. Both projects are now scheduled for 2015/16.
    3. Under budget due to savings achieved in delivering the 2014/15 bus shelter programme.
    4. Over budget due to costs of accelerated renewal of LED Traffic Signal lantern, as approved by the Council on 30th September 2014 as part of the 2014/15 Capital Expenditure Review.
    5. Budget includes $203,000 carried forward from the 2013/14 year for street lighting renewals.


Ratonga tūnga waka

Parking in the CBD is important for shoppers, tourists and those working in and visiting the city.


What we do

We provide around 10% of the parking in central Wellington. This consists mainly of around 12,000 on-street parking spaces, of which 3,400 are in the CBD, along with some off-street parking and street spaces for taxis, couriers, people with disabilities, bus stops and diplomatic services. We also manage off-street parking at Clifton Terrace, the Michael Fowler Centre and beneath Civic Square.

What we achieved

We brought our parking services in-house, as of July 2014, with a complete overhaul of staff roles, including new branding, technology and aligned customer services. We have also established and successfully integrated a Parking Services business group to oversee staff training, processes and values to enhance our delivery of services.

We upgraded our technology. We embarked on a parking sensors trial and focussed on two streets in Wellington, Blair and Allen Streets, for their unique parking urban design. The trial will conclude in September 2015.

How we performed

This year turn-over rates remained largely steady and average occupancy increased. While resident satisfaction levels did not meet target, there has been a significant improvement in residents’ perception that parking enforcement is fair.

We measure the standard of the provision of parking

On-street car park turn-over rates (cars per day) – weekdays and weekends

On-street car park average occupancy (%)

Result: Overall occupancy 80% (Target: 75%. 2013/14: 74%; 2012/13: 75%; 2011/12: 65%; 2010/11: 76%).

Source: WCC Infrastructure

On-street car park compliance – time restrictions and payment

Result: Time restrictions = n/a (Target: 95%. 2013/14: 93%; 2012/13: 94%; 2011/12: 95%);

Payment = n/a (Target: 90%. 2013/14: 85%; 2012/13: 85%; 2011/12: 82%).15

Source: WCC Infrastructure

On-street car park compliance – time restrictions and payment

This year we have not met our targets for residents’ satisfaction with parking availability. On weekdays, 38% of residents were dissatisfied with parking availability, while 30% were neither satisfied nor dissatisfied. In the weekend, 37% of residents were dissatisfied, while 28% had a neutral stance on this issue.

Residents’ perceptions (%) that parking enforcement is fair

Result: 50.3% of residents believe that parking enforcement is fair (Target: increase from previous year. 2013/14: 33%; 2012/13: 33%).

This year we have seen a significant improvement in the number of residents who believe that parking enforcement is fair. We believe that this improvement reflects our decision to bring parking services in house, along with alignment of parking services with our ‘Local Host’ on-street ambassador service.

Source: WCC Residents Parking Survey 201516


What it cost

7.2.1 Parking
Expenditure 10,354 11,936 1,582 11,553
Revenue (24,010) (26,022) (2,012) (24,734)
Net Expenditure (13,656) (14,086) (430) (13,181)
7.2.1 Parking1
Expenditure 89 180 91 1
Unspent portion of budget to be carried forward n/a - - n/a
  1. Under budget due to savings made in the parking sensors pilot project.
14In 2013/14, due to a typographical error, we misreported our performance in this measure. Previous results have now been replaced with accurate data.
15This year, due to the re-establishment of parking services in-house, we have been unable to collect this information.
16This item was collected separately to the second part of the Residents Monitoring Survey following the same methodology. A slightly larger sample size was collected for this survey; however, the same weighting was performed as with part 1 and part 2 to match the samples perfectly on ward, gender and age group.